Acme Mexico City Employee Essay - 1453 Words

Acme Mexico City Employee Assignme Executive Summary In effort to increase profits, Acme Home Improvement expanded operations into the international market. Acme Mexico City (AMC) opened a new store in Mexico City, Mexico and will be providing customers with all their home improvement needs. Acme Home Improvements operations analysts working with the AMC advance planners have proposed a standard day assignment schedule. The proposed schedule is complaint with Mexican law and corporate policy in scheduling part-time employees 50% of a days total scheduled hours. The proposal is also complaint with the advance planner’s imposition not to schedule 30 employees on the floor at any time in order to control costs and does not schedule†¦show more content†¦These different shifts depict the number of customer service employees and the time frames they are scheduled. The home improvement retail industry has two types of customers; the professional/contractor and the â€Å"do-it-yourself† individual. These customers differentiating shopping trends and support needs are taken into consideration when scheduling employees for the floor. In evaluating the proposed schedule, business trend, customer demographic and operating shifts were taken into consideration when allocating customer service employees during operating hours. Schedule Shifts The majority of professional/contractor customers shop during early hours of the morning which is known as the opening shift (7am-10am). Professional/contract customers are experienced and have knowledge of the merchandise that they need and where it’s located in the store given their visit frequency. Given these facets, the number of customer service employees on the floor is much higher than is needed. The proposed employee numbers are higher than needed and I recommend the AMC advance planners schedule estimates for the times between 7am and 11am be used. Using AMC advance planners estimated schedule provides lower staffing costs and gives you the ability to utilize the employees at a different time during storeShow MoreRelatedSustainable Supply Chain Management : A Fundamental Element Of Corporate Responsibility1257 Words   |  6 Pagessustainable practices and the benefits therefrom (Alzawawi, n.d., p. 4). As such, an organization is incapable of undertaking sustainable activities when decision makers lack the knowledge required to implement changes. A third limitation is a dearth of employee training in the supply chain cycle and sustainable practices (Alzawawi, n.d., p. 4). Without proper training, the organization is unable to harvest the full potential of this technique. 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